Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return of unused, damaged, or defective products.

To start a return, please contact us at orders@doubleausa.com.

We’ll email you a return shipping label, as well as instructions on how and where to send your package.  Items sent back to us without first requesting a return will not be accepted. 

Returns will be sent to the following address: 

Double A USA

c/o Seller Services by Sam

7250 W 43rd St,

Unit I-7

Houston, TX 77092

You can always contact us for any return question at orders@doubleausa.com. 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 10 business days have passed since we’ve approved your return, please contact us at orders@doubleausa.com.